Terms for using Verlant.

Verlant is operated by Verlant AI, trading as Verlant. If you use Verlant through a university, employer, training provider, or other organisation, the relevant contracting details may also be set out in that organisation's order form, pilot agreement, or service agreement.

Customer support: customerservice@verlant.ai. Billing and organisation enquiries: admin@verlant.ai. Website: https://verlant.ai.

Verlant provides AI-powered practice tools for interviews, communication, presentations, language learning, CV preparation, and related career-development activities.

Current product areas include Interview AI, Speech Coach, Language Coach, CV review, practice sessions, progress records, organisation dashboards, and billing or subscription management. Some features may be free, paid, trial-based, organisation-provided, or still being tested in pilot form.

Verlant is designed to support practice and learning. It does not guarantee that you will receive a job offer, pass an interview, improve by a specific amount, pass an assessment, or achieve any particular academic, employment, immigration, professional, or commercial outcome.

You may need to create an account to use certain features. Account access is currently linked to Firebase Authentication and may include email-based sign-in or other supported sign-in providers.

You are responsible for keeping your login details secure and for all activity that takes place through your account. You must provide accurate information and keep it up to date.

You must not share your account with another person unless Verlant has expressly allowed this in writing or through an organisation arrangement.

You must be at least 16 years old to use Verlant. If you are under 18, you should only use Verlant with appropriate permission from a parent, guardian, school, university, employer, or authorised organisation contact where applicable.

If you are using Verlant through a university, school, employer, training provider, or other organisation, your access may also be subject to that organisation's rules, acceptable-use requirements, and permissions.

Verlant uses artificial intelligence and third-party AI, transcription, and cloud services to generate feedback, suggestions, scores, practice questions, summaries, transcripts, language support, and other outputs.

AI outputs may be incomplete, inaccurate, delayed, inconsistent, or unsuitable for your specific circumstances. Scores and feedback are coaching signals, not final judgements about your ability, employability, academic performance, or professional suitability.

You should use your own judgement before relying on any output. Verlant does not provide legal, financial, medical, immigration, regulated career, recruitment, or professional advice.

You may upload, record, generate, or submit content to Verlant, including CVs, job descriptions, company or role context, interview answers, speech recordings, language responses, audio, video, transcripts, documents, prompts, and other materials.

You confirm that you have the right to upload and use any content you submit. You keep ownership of your content.

You grant Verlant a limited licence to host, process, analyse, transcribe, store, display, and use your content only as reasonably needed to provide, maintain, secure, troubleshoot, support, and improve Verlant, subject to our privacy documentation and any applicable organisation agreement.

Verlant may process personal information contained in uploaded files, recordings, answers, transcripts, CVs, and generated feedback. Audio and video recordings may include your voice, image, background, or other information you choose to capture.

You should avoid uploading unnecessary personal data, special-category data, confidential third-party information, assessment materials you are not permitted to share, or information you do not have permission to process through Verlant.

How Verlant collects, uses, stores, shares, and deletes personal data should be explained in Verlant's Privacy Policy and, where relevant, in organisation data protection documentation. A public Privacy Policy should be reviewed alongside these Terms before full production launch.

Where Verlant is provided through a university, employer, training provider, or other organisation, that organisation may receive access to certain dashboard information, such as usage, participation, completion, progress, weak-area summaries, and performance summaries.

Organisation administrators do not automatically receive unlimited access to private user content. Any organisation access to identifiable user content should be clearly explained to the user and permitted under the applicable agreement, role permissions, and privacy documentation.

Organisation access may be restricted, suspended, or removed if the organisation's subscription, contract, or pilot period ends, or if continued access creates a security, legal, billing, or operational risk.

For organisation customers, Verlant expects to agree appropriate supplier, data protection, and data processing terms before production use where required. These Terms provide baseline user terms but are not a substitute for a signed organisation contract or data processing agreement where one is needed.

If there is a conflict between these Terms and a signed organisation agreement, data processing agreement, order form, or pilot agreement, that separate agreement may take priority for the relevant organisation services.

Some Verlant features may be free, limited, paid, trial-based, or available only through an organisation. Current free access may include a limited number of free sessions per coach, after which you may need to upgrade, wait for any stated reset, or access Verlant through an organisation plan.

Paid subscriptions, trials, renewals, cancellations, invoices, payment methods, and customer portals may be handled by Stripe or another payment provider. Stripe may process payment and billing information under its own terms and privacy documentation.

Prices, plan features, usage limits, billing periods, taxes, and renewal terms will be shown before purchase where required. You are responsible for ensuring that your payment information is accurate and that you are authorised to use the payment method.

Verlant may change plans, prices, or included features in the future. Where required, we will give reasonable notice before changes affect an existing paid subscription.

You may cancel a paid subscription through the billing portal or any other cancellation method we make available. Cancellation will normally stop future renewals but may not automatically refund amounts already paid, unless required by law or expressly stated at checkout.

If you are a UK consumer buying online, you may have statutory cancellation rights. Where you ask for immediate access to digital services during any cooling-off period, your refund or cancellation rights may be affected to the extent permitted by law, especially where services have already been supplied or used.

Organisation contracts, pilots, seat purchases, or enterprise arrangements may have separate cancellation, renewal, refund, and payment terms set out in the relevant agreement.

Nothing in these Terms affects any legal rights you may have as a consumer.

You must not use Verlant to:

Verlant, including its software, design, branding, interfaces, prompts, rubrics, workflows, coaching methods, templates, documentation, and service content, belongs to Verlant or its licensors.

Subject to these Terms, you may use Verlant outputs for your personal, educational, internal business, or organisation-authorised purposes, depending on your account type. You must not copy, sell, resell, reproduce, scrape, or commercially exploit Verlant or its outputs as a competing service without written permission.

You must not remove branding, copyright notices, security controls, access controls, or usage restrictions from Verlant.

We aim to provide a reliable service, but we do not guarantee that Verlant will always be available, uninterrupted, error-free, secure from every possible threat, or compatible with every device, browser, network, microphone, camera, file type, or third-party service.

AI, transcription, storage, authentication, billing, and worker processing may sometimes be delayed or unavailable. Jobs may queue, retry, fail, or require resubmission.

We may update, suspend, restrict, or discontinue parts of the service where reasonably necessary, including for maintenance, security, abuse prevention, legal compliance, supplier changes, cost control, or operational reasons.

We may update these Terms from time to time. If we make material changes, we will take reasonable steps to notify you, such as by email, in-app notice, website notice, or an update to this page.

Your continued use of Verlant after updated Terms take effect means you accept the updated Terms. If you do not agree to updated Terms, you should stop using Verlant and cancel any paid subscription where applicable.

Your personal data should be handled in accordance with Verlant's Privacy Policy. Cookies and similar browser storage are described in Verlant's Cookie Policy at /cookies. Where Verlant processes personal data on behalf of an organisation, the relevant organisation agreement or data processing agreement may also apply.

For universities, employers, training providers, and other organisation customers, Verlant may act as a processor for personal data processed on the organisation's documented instructions, while the organisation may act as controller or independent controller depending on the use case and contract. The exact roles should be confirmed in the relevant organisation agreement or Data Processing Addendum.

A Data Processing Addendum should cover, at minimum, the subject matter and duration of processing, categories of data subjects and personal data, processing purposes, controller and processor obligations, confidentiality, security measures, subprocessor approvals, international transfer safeguards, assistance with data subject requests, breach notification, deletion or return of data, audits, and end-of-contract handling.

Verlant's current technical controls include authenticated access, server-side authorisation checks, Firebase security rules, storage path restrictions, audit logging, rate limiting, deletion request routes, and retention/readiness documentation. These controls may continue to evolve as Verlant works towards ISO 27001-aligned security readiness.

Security and privacy controls do not remove your responsibility to use Verlant lawfully and avoid uploading unnecessary confidential or sensitive information.

Verlant may rely on third-party providers for hosting, authentication, databases, storage, payments, transcription, AI processing, translation, email, support, monitoring, or related services.

We are not responsible for third-party services outside our reasonable control, but we will take reasonable steps to use reputable providers, configure them securely, and explain relevant data sharing in privacy or supplier-assurance documentation.

Third-party outages, provider limits, model changes, or billing-provider issues may affect Verlant's availability, speed, outputs, or features.

The current public subprocessor summary is below. Regions, legal entities, data transfer mechanisms, DPA links, and exact production configuration should be confirmed in the separate organisation-readiness subprocessor register before university or enterprise contracting.

Nothing in these Terms limits or excludes liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or your statutory consumer rights.

Subject to that, Verlant is not responsible for loss of employment opportunity, failed interviews, failed assessments, lost profits, business interruption, lost data caused by your breach of these Terms, reliance on AI-generated feedback, inaccurate or incomplete outputs, misunderstood feedback, or issues caused by third-party services outside our reasonable control.

For paid users, our total liability to you will not exceed the amount you paid to Verlant in the 12 months before the issue arose, unless the law requires otherwise. For free users, our liability will be limited to the maximum extent permitted by law.

If you use Verlant as a consumer, these Terms do not affect rights that cannot legally be excluded, including rights relating to services being provided with reasonable care and skill.

You may stop using Verlant at any time. You may also request deletion of certain sessions, uploads, or account data through the controls or request routes Verlant makes available, subject to legal, billing, security, and operational retention requirements.

We may suspend or terminate your account or access if you breach these Terms, your subscription ends, your organisation's access ends, payment fails, we are required to do so by law, or your use creates security, legal, abuse, billing, or operational risk.

Where reasonable, we will give notice before termination. In urgent security, abuse, legal, or fraud situations, access may be suspended immediately.

These Terms are governed by the laws of England and Wales. The courts of England and Wales will have jurisdiction, except where consumer law gives you the right to bring proceedings somewhere else.

If you are a consumer, you may also have rights under the laws of the country where you live.

For questions about these Terms, contact customerservice@verlant.ai. For billing or organisation access questions, contact admin@verlant.ai.